We sincerely apologize for the inconvenience this has caused you. We can confirm that your order was shipped on [shipment date] using the platform's logistics service. The initial delivery attempt failed because the shipping address you provided was incorrect. Upon your notification, we immediately contacted the platform's logistics team to correct the address. The logistics information then showed that the package had been successfully delivered. However, since you still haven't received it, we are taking this matter very seriously. Our team has initiated an in - depth investigation with the logistics provider. We will keep you updated on the progress.